Innovative Resin Anchoring Solutions

Terms and Conditions of Sale

1. Introduction
1.1 These terms and conditions govern the sale and purchase of products through our website and direct sales. By placing an order with Resinserts, you agree to be bound by these terms.
1.2 You will be asked to confirm your acceptance of these terms before completing any purchase on our website or placing an order directly.
1.3 These terms do not affect your statutory rights as a consumer under UK law, such as those outlined in the Consumer Rights Act 2015.

2. Interpretation
2.1 In these terms and conditions:
(a) "We," "us," and "our" refer to Resinserts Ltd;
(b) "You" refers to the customer purchasing products from us, whether through our website or directly.

3. Order Process
3.1 Orders can be placed directly by contacting our staff via phone or email. You may reach us at:
Phone: +44(0)7923687372/+44(0)7923687371 Email: sale@resinserts.com

3.2 No contract will come into force between you and us unless we accept your order in accordance with the following process:

• You place your order by contacting us via phone or email.
• We confirm the details of your order, including products, delivery method, and total price.
• We send you an order confirmation via email or phone, at which point the contract becomes binding.

3.3 Website Shop Coming Soon: A website shop will be available soon. When it is live, you will be able to place orders directly through our website. The order process will then follow the steps outlined below:

• Add products to your cart and proceed to checkout.
• Confirm your order and select the delivery method.
• Complete payment via our secure payment provider.
• Receive an order confirmation, and the contract will be binding once confirmation is sent.

4. Products
4.1 The range of products available on our website is subject to change. We may occasionally modify, discontinue, or update the availability of products without prior notice.

5. Prices
5.1 Our prices are quoted on our website and in correspondence with customers. Prices will be provided in GBP (British Pounds) for UK customers and in USD (U.S. Dollars) for overseas customers.
5.2 We may change the prices quoted on our website or in our communications with customers from time to time, but this will not affect contracts that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are exclusive of VAT.
5.4 Prices may be subject to fluctuation based on exchange rates. We will verify and confirm the applicable price in GBP or USD prior to processing your order.
5.5 In addition to the price of the products, you may also be required to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6. Payments
6.1 Payment must be made at the time of order through the available payment methods.
6.2 We reserve the right to withhold or cancel orders if payment is not received in full.
6.3 In the event of a chargeback or disputed payment, you will be liable for any fees incurred by us, including but not limited to administrative costs and third-party charges.

7. Credit Accounts
7.1 We do not normally offer credit accounts to website or direct customers.
7.2 However, in some cases, a credit check may be conducted, and credit terms may be offered at the discretion of our head office.
7.3 Any credit arrangement will be subject to approval, and an agreement must be signed by both parties before credit can be extended.

8. Delivery
8.1 We will deliver your products to the address provided during the order process unless otherwise agreed.
8.2 Local Deliveries: For local deliveries, we offer free shipment to the specified address within an 8-mile radius.
8.3 Overseas Deliveries: Overseas shipments are provided on an Ex Works basis. Shipping costs will be paid by the customer via a third-party shipping provider. Alternatively, overseas shipments can be arranged directly with our office upon negotiation.
8.4 For regular order customers, we will hold stock for you once we identify a pattern of regular orders and receive forecasts.
8.5 We aim to dispatch your order within 2 days, and within 14 days for larger orders, subject to product availability. Delivery times may vary depending on the method selected and your location.
8.6 While we make every effort to meet estimated delivery dates, we do not guarantee delivery by a specific date.

9. Returns Policy

9.1 B2C - Consumers:
9.1.1 General Policy: We accept returns only if the product is defective, damaged, or not as described.
9.1.2 Faulty or Damaged Products: If the product arrives damaged or is defective, you have the right to return the product for a full refund or exchange. You must notify us of any issues within 7 days from the date of receipt. Once notified, we will provide instructions for returning the item.

9.2 B2B - Business Customers:
9.2.1 General Policy: For business-to-business transactions, we generally do not accept returns unless the product is defective, damaged, or not as described.
9.2.2 Faulty or Damaged Products: If the product is defective or damaged upon delivery, you must notify us within 5 working days of receiving the goods. We will arrange for the return of the item and offer a replacement or refund, at our discretion.
9.2.3 Non-Faulty Returns: No returns will be accepted for non-faulty products unless prior written agreement has been made between us and your business. We encourage you to check all details of your order before finalizing your purchase.
9.2.4 Return Shipping Costs: The return shipping costs for defective or damaged items will be covered by us. For other returns, the return shipping costs are the responsibility of the business customer.
9.2.5 Restocking Fees for Business Returns: We will charge a restocking fee for any accepted returns based on the following conditions:

• Up to 30 days after order placement: 25% restocking fee.
• After 30 days: 50% restocking fee.

10. Risk and Ownership
10.1 Risk of loss or damage to the products passes to you once they are delivered to your specified address.
10.2 Ownership of the products passes to you once we have received full payment, including any applicable delivery charges. Terms and conditions apply for overseas customers.

11. Warranties and Representations
11.1 You represent that:

• You are legally capable of entering into binding contracts.
• All information provided to us is accurate and true.
• You will be able to take delivery of the products in accordance with these terms.

11.2 We warrant that:

• We have the right to sell the products.
• The products will be of satisfactory quality and fit for their purpose.

12. Limitations of Liability
12.1 Nothing in these terms and conditions limits our liability for death or personal injury caused by negligence.
12.2 Our liability is limited to the total amount you paid for the products under the contract, and we are not liable for any indirect, special, or consequential loss.

13. Order Cancellation by Us
13.1 We reserve the right to cancel an order at any time, with written notice, if:

• You fail to pay for the products.
• There is a breach of these terms.
• We are unable to fulfill the order due to reasons beyond our control.

14. Governing Law and Jurisdiction
14.1 These terms are governed by the laws of England and Wales.
14.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England.

15. Changes to Terms and Conditions
15.1 We may update these terms from time to time. Any revisions will be published on our website and will apply to orders placed after the revision date.

16. Contact Information
16.1 For any queries, please contact us at:
Email: info@resinserts.com
Address: 54 Blackbird Road, Leicester, England, LE4 0FW

17. Statutory Rights
17.1 These terms do not affect your statutory rights under UK law, including your right to a full refund or replacement for faulty goods.

18. Our Details
18.1 Resinserts Ltd is registered in England and Wales under company number 15777544.
18.2 Our registered office is located at 54 Blackbird Road, Leicester, England, LE4 0FW.